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Contact
One address for every topic. Below you'll find what to write where and when to expect a reply.
Last updated: October 15, 2026
Support address
destek@teviplayer.com
Activation, technical problems and account requests go to this address.
What to write about which topic
- Activation: write from the email address registered to your account; your activation code is sent to the same address.
- Technical problem: include your device model, app version and, if possible, a screenshot of the problem. With these three, problems get solved much faster.
- Account deletion or data request: just write from your registered email; we will delete your account and all your data. Details are in section 5 of the Privacy Policy.
Response time
Support requests are usually answered within 1 business day. This can take longer during busy periods; if you haven't heard back, don't hesitate to write again.
Stream problems are not something we handle
Tevi Player is a player; it does not host or provide any streams. For frozen channels, dropped streams or complaints about content, the party to contact is your IPTV provider. Unfortunately we cannot help with these.